Poolday.ai

Privacy Policy

Poolday.ai · September 2026

Effective Date: September 14, 2026

Welcome! Poolday AI, Inc. ("Poolday", "us", "we", or "our") is committed to protecting your privacy. This Privacy Policy governs how we collect, safeguard, and use your personal information (as defined below), as well as other data and information arising out of and/or relating to you and/or your use of our Service — which include your use of the website www.poolday.ai (including both mobile and online versions) (the "Site"), and any other technologies, features, content, and other online services we offer (collectively, the "Service").

Poolday is a business-to-business self-serve platform whereby we provide the Service to help users create their own videos for games, utilizing actors created by AI.

Unless otherwise defined in this Privacy Policy, the capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Use. Our Terms of Use govern all use of the Service and should be read together with this Privacy Policy.

This Privacy Policy does not apply to third-party websites, products, or services, even if they may link to our Site or our Site may link to them. We recommend you review the privacy practices of those third parties before connecting accessing third party websites and sharing any personal information.

1. Types of Personal Information We May Collect, Use, and Disclose

"Personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual. Personal information includes "personal data" as that term is defined in applicable privacy laws. Personal information does not include publicly available information; lawfully obtained, truthful information that is a matter of public concern; information that has been de-identified, or aggregate consumer information. Note that we may disclose non-personal information, such as aggregated user statistics, to third parties. Our use of aggregated, anonymized, and de-identified data is not subject to this privacy policy.

The personal information we collect through our Service and may include, but is not limited to, the following types of information:

  1. Personal information you provide to us.

    We may collect the following personal information that you choose to provide us when you use our Service:

    • Account and setup information. As part of the account creation process, we may ask for your first and last name, date of birth, account-related preferences, email address, phone number, user ID, and account password, and professional information.
    • Information in communications and posted content. We may offer ways for users to communicate and interact with other users. Any personal information that you choose to include in those communications, posts, and related features will be collected by us and used for the purposes described in this Privacy Policy.
    • Payment information. If you sign up for an account or other paid product or service from us, you may be required to provide your payment card or bank account information and billing address.

  2. Information we automatically collect.

    Our Site uses cookies and other tracking technologies such as web beacons, embedded scripts, and tags ("Cookies"), which collect information from you automatically as you use our Site, including:

    • Browser and device data, such as IP address, device identifier, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons, and the language version of the Site you are visiting; and
    • Usage data, such as geolocation data, browsing history, time spent on the Site, pages visited, links clicked, language preferences, patterns of use, and the pages that led or referred you to our Site.

    Please review Cookies and Tracking Technologies for more information about our use of these technologies.

  3. Information we receive from others.

    We may also collect personal information about you from certain third parties, including:

    Information from social media or other content platforms. If you use a third-party connection log-in (e.g., social media or other content platforms, such as Google, TikTok, Meta, Applovin, Unity, IronSource, Liftoff, Moloco, Adjust, Appsflyer, Singular, Kochava, TUNE) in connection with the Service, we may receive your name, email address, and/or profile photo from those third-party services, or other information available about you or collected from you on those services.

    Information from other third parties, including our service providers, business and marketing partners, affiliates, analytics providers, advertisers, payment processors, and others. This may include analytics data about your visits to our Site or use of our Service, reporting information about advertising campaigns, information about your interests or preferences, and your contact information.

2. Use of Personal Information

We may use the personal information we collect for the following purposes:

  1. Provide, Maintain, and Improve Our Service

    We use the personal information we collect to provide, maintain, and improve our Service. This includes:

    • To contact you and provide information;
    • To provide customer service;
    • For identity and age verification as required under applicable law;
    • To provide, maintain, and improve the Service;
    • To facilitate interactive features;
    • For internal analytics;
    • For internal business purposes, including general business administration;
    • For audit, compliance, legal, policy, procedure, and regulatory obligations;
    • For customer claims and fraud investigation and prevention;
    • For systems and data security;
    • To protect the safety of our employees and others; and
    • For any purpose that is compatible with the purposes for which it was collected or subsequently authorized by you.

  2. Digital Marketing

    We may send you promotional email communications about Poolday, invite you to particular in events or promotions, or otherwise communicate with you for marketing purposes, consistent with your preferences and applicable law. This includes:

    • Marketing our products and services;
    • Marketing the products and services of others;
    • Promotions and sweepstakes; and
    • Targeted advertising.

3. Disclosure of Personal Information

We may disclose personal information that we collect, or you provide, to the following:

  • Among our brands and affiliates. We may share personal information among our various brands and affiliates to provide our Service, and for internal administrative purposes.
  • Our service providers. We share personal information with our service providers to provide services on our behalf, such as payment processing, analytics, advertising, hosting, marketing, customer and technical support, and other services. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use the information for any other purpose.
  • Third-party platform advertising. We may share your information with third-party platform providers who assist us in serving advertising regarding our Service to others who may be interested. We also partner with third parties who use Cookies to serve interest-based advertising and content on their respective third-party platforms that may be based on your preferences, location and/or interests.
  • Compliance and harm prevention. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities.
  • Affiliate and business transfers and transactions. If we or our subsidiaries are involved in a merger, acquisition, asset sale, or other corporate combination, your personal information may be transferred to the acquiring or surviving entity.

Note that we do not disclose this personal information to third parties for their own purposes without your consent. If you wish to request information regarding such practices under California's "Shine the Light" Law, please Contact Us. You must include your full name, email address, and postal address in your email or mail request so that we can verify your California residence and respond.

4. Google Workspace Data

When you connect Google Calendar, Gmail or Google Drive, Poolday accesses the calendars, events and availability, email messages and attachments, and Drive files you ask it to use, and sends email and uploads files on your behalf when you ask it to. This data is used only to carry out the requests you make in Poolday. It is kept in your conversation history until you delete the conversation or disconnect the connector. To produce a response it may be processed by third-party AI model providers acting on Poolday's behalf, who may not use it for any other purpose. Poolday's use of information received from Google Workspace APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track the activity on the Service and we hold certain information. When you use the Service, we may use Cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use the Service and provide features to you. We may ask our partners to serve the services to your devices, which may use cookies or similar technologies placed by us or the third party.

Cookies are files with a small amount of data which may include unique identifiers. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

  1. Examples of Cookies we use:

    • Strictly Necessary. We may use cookies that we consider are strictly necessary to allow you to use and access our website, including cookies required to prevent fraudulent activity, improve security or allow you to make use of shopping cart functionality.
    • Performance Related. We may use cookies that are useful in order to assess the performance of our website, including as part of our analytic practices or otherwise to improve the content, products or services offered through our website.
    • Functionality Related. We may use cookies that are required to offer you enhanced functionality when accessing our website, including identifying you when you sign in to our website or keeping track of your specified preferences, including in terms of the presentation of content on our website.
    • Targeting Related. We may use cookies to deliver content, including ads, relevant to your interests on our website and third party sites based on how you interact with advertisements or content.

  2. Log file information.

    Log file information is automatically reported by the Service each time you make a request to access (i.e., visit) it. It can also be provided when the content of the Service is downloaded to your device.

  3. Third-Party Ad Networks.

    Certain companies may participate in the Digital Advertising Alliance ("DAA") AdChoices Program and may display an Advertising Option Icon for Interest-based Ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at http://www.youradchoices.com. In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative ("NAI"). NAI has developed a tool that allows consumers to opt out of certain Interest-based Ads delivered by NAI members' ad networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Ads, you will continue to receive non-targeted ads. Further, opting out of one or more NAI or DAA members only means that those selected members should no longer under the DAA / NAI rules deliver certain targeted ads to you. This will affect this and other services, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different device or web browser(s), or use a non-browser-based method of access, your NAI / DAA browser-based opt-out may not, or may no longer, be effective. Mobile device opt-outs will not affect browser-based Interest-based Ads even on the same device, and you must opt-out separately for each device. We are not responsible for the effectiveness of, or compliance with, any third-parties' opt-out options or programs or the accuracy of their statements regarding their programs.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain certain personal information for internal analysis purposes. This information is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. Our determination of precise retention periods will be based on (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.

7. Data Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable security procedures and practices appropriate to the nature of the personal information, we cannot guarantee its absolute security.

8. Your Privacy Rights

Certain jurisdictions provide certain rights with respect to personal information or personal data, as defined by applicable law, including residents of California and Nevada, and individuals in the Europe, as detailed in Sections 8, 9, and 10 below.

Exercising your privacy rights. If you are a resident of the U.S. or Europe and any of the below notices apply to you Please note that any request you submit to us is subject to an identification and residency verification process as permitted under applicable law, as well as certain other procedural requirements that may be noted in the sections below. Additionally, all requests are subject to certain exceptions under applicable law, which may vary. If you are a visually-impaired customer, a customer who has another disability or a customer who seeks support in other language, you may access your privacy rights by emailing us at tech@poolday.ai.

Except where otherwise noted, we will respond to your request within forty-five (45) days after receipt and we reserve the right to extend the response time by an additional forty-five (45) days when reasonably necessary and provided consumer notification of the extension is made within the first forty-five (45) days. As described below, in some jurisdictions, an authorized agent may submit a request to exercise your rights on your behalf.

How to submit a request. If you wish to exercise any of the rights outlined below, please send your request(s) using one of the following methods:

We do not charge a fee to process or respond to your verifiable consumer request unless its excessive, repetitive, manifestly unfounded, or in accordance with applicable law. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Depending on applicable law, you may be limited in how many verifiable or authenticated consumer request you make within a twelve (12) month period. If we have collected information on your minor child, you may exercise the above rights on behalf of your minor child. Additionally, in some jurisdictions, you may designate an authorized agent to submit a request on your behalf, and if so, we may require proof of the agent's authorization by you and/or verification of the agent's own identity. Generally, a rights request must include:

  • Sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which must include, at a minimum, your first and last name and email address.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to the request.

We cannot respond to your request or provide you with personal information if we cannot verify or authenticate your identity or authority to make the request and confirm that the personal information relates to you.

You are not required to create an account with us to submit a verifiable or authenticated consumer request. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in a verifiable or authenticated consumer request to verify your (or your authorized agent's as applicable) identity or authority to make the request.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

9. Nevada Privacy Notice

While we do not sell personal information, Nevada residents nonetheless have the right to request to opt out of any future "sale" of their personal information under Nevada SB 220. If you are a Nevada resident and would like to make such a request, please follow the instructions in Section 8. You must include your full name, email address and postal address in your email or mail request so that we can verify your Nevada residence and respond. In the event we sell your personal information after the receipt of your request, we will make reasonable efforts to comply with such request.

10. European Privacy Notice

This European Privacy Notice applies to any individuals located within the European Economic Area (EEA), UK, or Switzerland from whom we may have collected personal data from any source, including through your use of the Service. We provide this European Privacy Notice to comply with applicable privacy laws, including the General Data Protection Act ("GDPR"), the UK GDPR, and related laws, regulations, and guidance from the European Union and/or its member states. Any capitalized term used and not otherwise defined below has the meaning assigned to it in our Privacy Policy.

European law provides individuals located in Europe with rights to receive certain disclosures regarding the collection, use, and sharing of personal data, as well as rights to be informed, access, rectification, erasure, restrict processing, data portability and to object with respect to collected personal data. For the purposes of this European Privacy Notice, "personal data" means any information relating to an identified or identifiable natural person.

  1. Basis for processing your personal data.

    We rely on one or more legal bases to process your personal data under applicable law. We may process personal data (i) as necessary to perform our contractual obligations to you, including, but not limited to, those obligations in our terms of use; (ii) as necessary to pursue our legitimate interests as further detailed below; (iii) as necessary for our compliance with our legal obligations such as a request or order from courts, law enforcement or other government authorities; and/or (iv) with your consent, including to send you marketing email messages and other information that may be of interest to you, which you may withdraw at any time.

  2. Legitimate business interests.

    We may collect, process, and maintain personal data to pursue the legitimate business interests outlined below. To determine these legitimate interests, we balance our legitimate interests against the legitimate interests and rights of you and others and only process personal data in accordance with those interests where they are not overridden by your data-protection interests or fundamental rights and freedoms. While our legitimate interests are most extensively detailed in Sections 1 and 2 of our Privacy Policy, they generally include:

    • Provide, improve, and develop our Service, including to deliver your requested services, send you messages and provide user support, customize the Service to better fit your needs as a user, develop new products and services, and perform internal analytics and research and development. This also includes sharing personal data with our trusted service providers that provide services on our behalf.
    • Protect you and others and to create and maintain a trusted environment, such as to comply with our legal obligations, to ensure compliance our agreements with you and other third parties, to ensure safe, secure, and reliable Service, and to detect and prevent wrongdoing and crime, assure compliance with our policies, and protect and defend our rights, interests, and property. In connection with the activities above, we may conduct internal research and profiling based on your interactions on various Sites, content you submit to the Sites, and information obtained from third parties.
    • Provide, personalize, measure and improve our marketing, including to send you promotional messages and other information that may be of interest to you with your consent. We may also use personal data to understand our user base and the effectiveness of our marketing. This processing is done pursuant to our legitimate interest in undertaking marketing activities to offer products or services that may be of interest to you.

  3. Data protection rights.

    In certain circumstances, individuals located within the EEA, UK, and Switzerland are entitled to the following data protection rights:

    • Right to Access. You have the right to request confirmation of whether we process personal data relating to you, and if so, to request a copy of that personal data.
    • Right to Erasure. You have the right to request that we erase your personal data in certain circumstances provided by law.
    • Right to Rectification. You have the right to request to have your personal data corrected or updated if that information is inaccurate, outdated, or incomplete.
    • Right to Object to Processing. You have the right to object to our processing of your personal data.
    • Right to Restrict Processing. You have the right to request that we restrict the processing of your personal data.
    • Right to Data Portability. You have the right to request that we provide you with a copy of your personal data in a structured, machine-readable and commonly used format.

Right to Withdraw Consent

You also have the right to withdraw your consent at any time where we rely on your consent to process your personal data. Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data. You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA). You can view the contact information for your data protection authority here.

11. International Transfers of Your Personal Information

Your information, including personal information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. For such transfers, we take the necessary measures to ensure that your personal information receives an adequate level of protection.

We will take all the steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. If you do not wish for your personal information to be transferred outside of your state, province, country or other governmental jurisdiction, you should not share your personal information by using the Service.

12. Children's Privacy

Our Service is not intended for use by children under the age of 13 and we use reasonable age verification measures to limit access to the Service. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please Contact Us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Age limitation for EU residents. You must be at least 16 years old in order to use the Service. To the extent prohibited by applicable law, we do not allow use of the Service by the EU residents younger than 16 years old. If you are aware of anyone younger than 16 using the Service, please contact us at tech@poolday.ai and we will take required steps to delete such information.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us: